Please read the following for ThePaleoMom.com refund policy on all digital products sold on this website. Note that this policy applies only to products purchased directly through ThePaleoMom.com online store. Products purchased through affiliate links or print books are subject to the seller’s refund policies.
If you would like to request a refund for any digital product purchased directly from ThePaleoMom.com, please fill out the form at the bottom of this page. If you are experiencing technical difficulties accessing your product, please check out the Technical FAQ.
E-Book Refund Policy
For all products purchased under the E-Books category, you can request a full refund for any reason within 30 days of purchase. Simply fill out the form at the bottom of this page to request a refund. Once your refund is processed, you will lose access to the e-book or program you purchased.
Online Courses Refund Policy
The AIP Lecture Series. Before the start date of each session, you can request a full refund for any reason. After the course has launched, you may receive a partial refund for any reason. Refunds are prorated to 80% after the first week unlocks, 60% after the second week, 40% after the third week, and 20% after the fourth week. No refunds will be provided after the fifth week of the course has unlocked. Once your refund has been processed, you will lose access to the course and the private Facebook group.
All Other Online Courses. You may request a full refund within 30 days of purchase and if you have watched less than 25% of the course video content. If you have watched more than 25% of the course video content, or if it has been more than 30 days since you purchased access, no refund will be provided. Once your refund is processed, you will lose access to the online course you purchased.
Memberships Refund Policy
Health Professionals’ Resource Center. You may cancel your membership at any time under the Subscriptions menu in My Account. However, you will not be reimbursed for a partial month or year. Instead, you will retain access to your premium membership until your next payment would have been due.
Dr. Sarah Ballantyne’s Insider Connection. You are expected to commit to being a member for at least three months (extenuating circumstances excepted), after which you may cancel your membership at any time. However, you will not be reimbursed for a partial month or year. Instead, you will retain access to your premium membership until your next payment would have been due.
Request a Refund
Please fill out the form below to request a refund for any digital product purchased from ThePaleoMom.com that meets the above terms.