Please read the following for ThePaleoMom.com refund policy on all digital products sold on this website. Note that this policy applies only to products purchased directly through ThePaleoMom.com online store. Products purchased through affiliate links or print books are subject to the seller’s refund policies.
If you would like to request a refund for any digital product purchased directly from ThePaleoMom.com, please fill out the form at the bottom of this page. If you are experiencing technical difficulties accessing your product, please check out the Technical FAQ.
E-Books and Programs Refund Policy
For all products purchased under the E-Books and Programs category, you can request a full refund for any reason within 30 days of purchase. Simply fill out the form at the bottom of this page to request a refund. Once your refund is processed, you will lose access to the e-book or program you purchased.
Courses and Workshops Refund Policy
The AIP Lecture Series. Before the start date of each session, you can request a full refund for any reason. After the course has launched, you may receive a partial refund for any reason. Refunds are prorated to 80% after the first week unlocks, 60% after the second week, 40% after the third week, and 20% after the fourth week. No refunds will be provided after the fifth week of the course has unlocked. Once your refund has been processed, you will lose access to the course and the private Facebook group.
The Leaky Gut Mini-Course. You may request a full refund for this course if you enroll for a session of The AIP Lecture Series (if you subsequently request a refund of The AIP Lecture Series, $49 will be deducted from your refund for the lecture series). If you do not enroll in The AIP Lecture Series, you may request a full refund within 30 days of purchase and if you have watched less than 30 minutes of video. If you have watched more than 30 minutes of program session videos, or if it has been more than 30 days since you purchased access, no refund will be provided. Once your refund is processed, you will lose access to the e-book or program you purchased.
The Paleo Mom Workshop & Masterclass 2019. You may request a full refund within 30 days of purchase and if you have watched less than 3 hours of program session videos. If you have watched more than 3 hours of program session videos, or if it has been more than 30 days since you purchased access, no refund will be provided. Once your refund is processed, you will lose access to the e-book or program you purchased.
Memberships Refund Policy
Health Professionals’ Resource Center. You may cancel your membership at any time under the Subscriptions menu in My Account. However, you will not be reimbursed for a partial month or year. Instead, you will retain access to your premium membership until your next payment would have been due.
Dr. Sarah Ballantyne’s Insider Connection. You are expected to commit to being a member for at least three months (extenuating circumstances excepted), after which you may cancel your membership at any time. However, you will not be reimbursed for a partial month or year. Instead, you will retain access to your premium membership until your next payment would have been due.
Request a Refund
Please fill out the form below to request a refund for any digital product purchased from ThePaleoMom.com that meets the above terms.